Some carpet cleaners will try to push one method over another. Unfortunately, a few cleaners will even use fear tactics by stating that other types of carpet cleaning can damage or even ruin the carpeting. While quality equipment is important, as with any profession, good results are more dependent on the skill of the craftsmen than they are on his tools. Each method that is available today has its pros and cons. Ask your carpet cleaner to discuss the merits of each process.

A skilled carpet cleaner should be able to offer multiple cleaning methods that best suit the needs of the consumer. Avoid choosing a cleaner based solely on price. Providing quality service requires competent trained technicians, proper equipment and cleaning agents. To do all of this correctly is not inexpensive. The lowest price choice may end up costing much more with a job done poorly.



1) What does your price include?

Some companies offer “dirt cheap” rates for one room or even entire houses. Be warned that these prices often don’t include pre vacuuming, pre spotting, any cleaning agent application, moving furniture, second passes, carpet agitation, power extraction or carpet pilation.

2) What is your company’s guarantee?

Reputable carpet cleaners will guarantee customer satisfaction within the first 10 to 30 days after service is performed.

3) How is your staff trained?

Professional companies will require their employees to complete a systematic process of training that includes video, book work and of course hands on application. Training beyond the basics should continue in a regularly scheduled manner for all employees.

4) What certifications do they hold?

There are many industry organizations that provide additional training and certification. The most common in our area is the Institute of Inspection, Cleaning and Restoration Certification (IICRC). You can visit their website at ….

5) Are thorough background checks maintained on all employees?

In today’s world no one can be too careful about the caliber of workers that are sent into customer’s homes. Proper background checks must directly involve law enforcement data bases and should be done both at time of hiring and on a repetitive basis.

6) Is your company insured with both liability and workman’s compensation?

Unfortunately, some companies view this as an unnecessary expense. Be aware that injuries to uninsured workers have turned into successful lawsuits against homeowners.

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